Residential Care Services, Inc. has completed another challenging and rewarding year of service. This report is provided to the Board of Directors as a summary of the year’s highlights.
a). Employee turnover rate for FY ending June 30, 2014 is 25% – compared to fiscal year ending June 30, 2013 of 28%. The average number of employees for FY 2013-2014 is 88 compared to 90 for FY 2012-2013.
b). Employee turnover (FY ended June 30, 2014) Summary:
22 total employees terminated from R.C.S.
• 16 employees voluntarily resigned
• 6 employees were terminated for disciplinary reasons or exhaustion of FMLA.
Out of the 22 individuals that terminated: One (1) was with the agency for more than 17 years. One (1) was employed for 14 years. Two (2) were employed for 12 years. One (1) was employed for eight years. Two (2) were employed for seven years. One (1) for three years while three (3) others was employed for two years. Three (3) were employed more than a year, but less than two years; and Eight (8) were employed for less than a year with the majority (5) being three months or less.
During exit interviews the top reasons employees left R.C.S. were:
• New employment – (13)
• Just quit (3)
No new positions were created
Personnel Policies Reviewed, Updated or Implemented:
• Policy 100 (Statement of Purpose)
• Policy 110 (Job Vacancies-Bidding)
• Policy 115 (Termination/Resignation Policy)
• Policy 120 (Fair Labor Standards Act/Pay Classifications)
• Policy 125 (Reference Policy)
• Policy 140 (Employee Reviews)
• Policy 155 (Diversity Statement for Vendors)
• Policy 200 (Guide to Leave Benefits)
• Policy 210 (Bereavement Leave)
• Policy 230 (Educational Activities and Conferences)
• Policy 315 (Drug and Alcohol Use Policy)
• Policy 330 (Weapons Policy)
• Policy 335 (Lifting Policy)
• Policy 400 (Standards of Competency)
• Policy 405 (Code of Ethics)
• Policy 470 (Fraud, waste and Abuse Policy)
• Policy 500 (Acceptable Information Security and Electronic Communications Policy)
The Personnel Committee continued discussions with issues such as bonuses, the Employee Assistance Program and other possible benefits or decrease in benefits. The current members of the Personnel Committee reviewed and are currently reviewing all RCS policies.
Training/ Staff Development:
• General Staff Training – R.C.S. direct care staff are required to obtain thirty (30) hours of training and development per year. All staff completed this requirement.
• Train the Trainer (Annual certification) – All four trainers have received their annual re-certifications for the year. All direct care staff, maintenance personnel and Project Directors received training in the area of Staff Effectiveness.
• Safety Techniques – this training was mandatory for all employees at the facilities and the maintenance personnel, optional for corporate office personnel. Employees were excused from this training if they were able to provide a valid doctors excuse.
• Diversity Training -was provided to all staff
• Workplace Violence- was provided to all staff
• Sexual Harassment Training- was provided to all employees
• Orientation: A designated Project Director continued to complete new hire employee orientation the first Thursday of the month, if needed. All Project Director’s completed the site orientation for their individual new hires also.
• HIPAA Training – All employees were trained in HIPAA regulations. All new employees receive HIPAA training at the facilities with a DVD.
All evaluations for employees are completed in a timely manner and the staff is encouraged to strive for completion of all goals set.
Retirement/ Savings Plan:
At the end of FY 2013-2014, R.C.S matched participating employees to a maximum of $9000. An estimated 6% will be allocated for all RCS employee retirement plans. The money allocated will be deposited in the retirement provider, American Funds, approved accounts.
During FY 2013-2014 staff wages were monitored and adjusted. Employees that reached their annual anniversary date did receive a 1% pay increase also.
RCS experienced three (3) recordable Worker’s Compensation claims during FY 2013-2014. All bills have been paid and two cases remain open. This was two less than last FY 2012-2013.
• Three (3) terminated employees of RCS filed unemployment compensation claims during FY 2013-2014. Two were denied benefits, but one claim as awarded benefits. The Unemployment Compensation Bureau contacted this writer four (4) times this past year about submitting paperwork to be relieved of charges and all four were approved.
Family Medical Leave:
During FY 2013-2014, Seven (7) employees took advantage of FMLA or had FMLA run concurrently with Workers’ Compensation Leave (a decrease of three (3) from FY 2012-2013). Of the Seven:
• Two (2) employees were off for one week
• One (1) employee took two weeks of leave
• Two (2) employees took four weeks of leave (and continued into new fiscal year)
• Two (2) employees took nine weeks of leave
There were no grievances filed during the FY 2013-2014.
Three Resident Advisors were promoted to Supervisor positions
There were no new vendors in the FY 2013-2014.