Consumers are asked to fill out a 30 question consumer survey 90 days post-admission and then every 6 months for our CRR programs or every 12 months for our Supportive Housing programs. During these time periods, the consumers that we serve have the opportunity to provide written feedback on the services provided as well.
The survey consists of 30 questions covering 4 domains – RCS Services and Supports, Staff, Quality of Life, and Other. The “Other” Section is a three question yes / no check box on whether or not they received information regarding their rights, if they would still receive RCS services given other choices, and if they would recommend RCS to a friend. Regarding the prior 27 questions, Consumers are asked to rate their level of agreement by simply checking each statement, “Strongly Agree”, “Agree”, “I am Neutral”, “Disagree”, or “Strongly Disagree”. If a statement is not applicable, respondents are instructed to check “Not Applicable”. At the end of the survey there is space for consumer comments.
The information presented in this report is based on data collected from the 133 surveys received from July 2013 through June 2014 and pertains to the Performance Area Goals(Domains) targeted for this fiscal year (Recovery Goals and Quality of Life).
• This chart illustrates a Breakdown of Surveys “offered”(surveys required to be
given to consumers at 90 day post admission / 6 months / 1 year, etc.) and those
that were actually “returned” by consumers. The agency had a 70.4% return rate;
down roughly 2% from last year.
• The agency continues to place a large emphasis on making sure that consumers are involved in recovery planning and have a choice of implementing their own recovery goals. This year, the agency achieved the goal of having at least 85% of residents feeling like they have major input on the goals they work on; (93.8%). These recovery goals are reviewed frequently with consumers. This percentage increased 2.4% from last year. RCS continues to believe that consumers drive their own treatment process and having consumers choose their own goals certainly aligns with a recovery – based system.
Quality of Life Per Site
• The above chart summarizes each program separately and the responses of the consumers living there. Each survey question pertains to their Quality of Life. The agency goal is 85% of consumers agree that their Quality of Life has improved. The 10 survey questions asked on the survey are as follows:
I deal more effectively with my daily problems
I am better able to control my life
I am better am to deal with crisis situations
I am getting along better with my family
I do better in social situations
I feel good about having a job/volunteering/school
My housing situation has improved
I feel safe where I live
I have been taking my medications as prescribed by my doctor
I am becoming more independent