Residential Care Services, Inc. continues to assist consumers in the community for the past thirty years. We have been active in the Recovery process for many years and believe we are at the forefront when it comes to implementing self driven recovery plans and goals with those individuals in our programs.
Residential Care Services, Inc. continues to serve one hundred forty-one (141) consumers in our eleven (11) residential programs; three (3) specialized group home beds (Wetzel), and sixty-one (61) CRR beds that are licensed by the PA Department of Welfare. The remaining 77 individuals live in their own apartment or house and receive services from our Supportive Housing Programs (Bellevue and Shadyside offices).
Our RRI (Residential Resources Incorporated) program continues to “financially” serve 41 consumers (unchanged from last years total). RCS continues to only manage the properties as a Landlord and maintenance agreement. No service planning or emotional support is provided.
As in previous years, RCS Community Residential Rehabilitation (CRR) programs received a certificate of compliance from the State without any citations. The State monitor’s concentration was focused mainly on DPW 5300 regulations as they are currently written. RCS submitted 3 Plans of Action for minor code discrepancies. State monitors felt that all our homes were clean and well organized. All the hard files were in order and the electronic progress notes, goals, and incident reports met expectations. The monitors suggested that our Stanton Avenue apartment be split into 2 Partial care beds and 5 Full Care beds since the program has 2 buildings; a main building and a carriage home in the rear of the main building. This action was completed. The agency continues to follow standards set forth by the Commission on Accreditation of Rehabilitation Facilities (CARF), and implements changes where needed. RCS feels that the on-going program and procedure improvements are keeping the agency ahead of the ever-changing expectations for residential programs. Quality Assurance continues to actively monitor Consumer satisfactions as an outcome measure which is included in this report.
The Agency continues to offer payee services, and we currently served on average around 145 consumers (A decrease of 13 consumers due to a reduction of 5 hours of service per week). The QA and payee department continue to monitor outcome measures by incorporating a relevant measure of processing spending requests within 2 business days to help expedite consumer requests as quickly as possible.
All of our Agency’s 11 programs continue to be creative and develop ways to help the persons served with their individualized recovery goals. Crisis intervention / planning, reducing the number of hospitalizations, getting consumers involved in community supports, and helping our consumers move towards greater independence are top priority-focused goals of the agency. RCS continues to retain and hire dedicated, knowledgeable, and caring staff who provide quality and compassionate services to an ever increasing population of persons afflicted with serious mental illness. Below are some quick statistics and happenings on each program:
Group Homes/Specialized programs:
Bellevue (Balph)– This seven bed co-ed program had a yearly census of 89%. Balph staff assisted the residents with completing their recovery and personal goals. Although a few residents proved to be difficult, this prompted the other residents to work even harder. Balph had 2 program completions in which the residents were discharged to RCS Supportive Housing program. Further, a Resident Advisor was promoted internally to Supervisor to assist the Project Director.
Shadyside (Maryland)– This 8 bed facility had a yearly census of 93.6%. Maryland had 2 psychiatric hospitalizations by the same consumer out of a total 16 served for the fiscal year. 3 out of 9 (33%) residents completed the program and moved into more independent housing. A new retaining wall and sidewalk were added. Further, a new dining room set was purchased which made the house feel more like a home.
Millvale (Millvale)– 57% of consumers that were discharged, completed the program. Of the 57% who completed the program, 75% of them completed the program within 2 years or less. All those individuals graduating to Supportive Housing and were lent money for a security deposit are paying money each month towards that debt with rent rebate monies. This 7 bed coed group home had a yearly census of 94.1%. Millvale served 11 residents this fiscal year. of those residents successfully moved into the community to live independently. One resident gained full time employment and one resident completed a writing/journalism class at CCAC.
Squirrel Hill (Hasina House)– This six bed male group home had a yearly census of 97%. This is the third consecutive year that there has been no staff turn-over with the exception of a new Supervisor transferring from Maryland CRR. There were two psychiatric admissions; one voluntary and one involuntary. 25% of the residents graduated and moved into the Supportive Housing program. Staff engaged the residents in a weekly exercise group – Often up to three times a week weather permitting. They also assisted the residents with weight issues by taking part in a “biggest loser” program amongst the group. A former resident donated $200 to the program for activities. The funds were used to take the residents to dinner and the remainder was used to take an overnight trip to Lake Erie.
Glenshaw (Wetzel)– This 3 bed specialized female group home had a yearly census of 84.6%. This past fiscal year has been a time of growth and change at Wetzel. Wetzel Program has seen the entrance of a new Project Director, a new site Supervisor, and two new day staff. With these changes Wetzel recognized the consistency and experience that continues to be exhibited by the overnight staff who have been at the facility for more than five years. Amid the changes, the team’s commitment to Dialectical Behavioral Therapy and serving female residents with Borderline Personality disorders remains first and foremost. Staff recognized that each resident is varied and thus have taken a strength-based approach when interacting with each resident.
Point Breeze (Penn)– This 8 bed coed apartment CRR had a yearly census of 96%. This year Penn Avenue is celebrating 20 years of service to individuals with mental illness that opened in 1994! During the fiscal year, a total of 13 consumers were served and 6 were discharged. Staff continue to work with consumers by teaching independent medication management skills along with positive and appropriate socialization in the community.
N. Oakland (Melwood)– Melwood is a 12 bed coed apartment CRR with a yearly census of 87.9%. This year Melwood Ave will celebrate 20 years servicing the mental health community! Four staff members have been employed with RCS 20 years and the remainder of the staff has been employed for more than 10 years. Staff continue to stress maintaining a clean and well organized site. The recreation room received new carpet, new paint and personal touches donated by staff. The apartments had a variety of updates including some with new appliances or carpet installed.
Morningside (Stanton)– This year, Stanton CRR was changed from 7 full beds to 5 full and 2 partial beds due to the physical make up of the two separate buildings. We had a yearly census of 88%. We had several residents active in the community by participating in support group meetings as well as volunteering. Staff continue to make every effort to assist the residents with working on recovery oriented goals.
Friendship (South Aiken)– This structured 6 bed specialized male group home had a yearly census of 86%. There were a total of 12 individuals enrolled in the program this fiscal year. Of those, there were only 2 D/A relapses. The consumer satisfaction surveys indicated that 100% of the individuals feel they decide on what program goals to work on and 99% of the individuals agreed that their quality of life had improved since beginning the program.
Shadyside – Shadyside Supportive Housing had a yearly census of 90.4%. During the fiscal year, four consumers completed the program. All consumers that owe money to RCS for their security deposit are making monthly payments. Staff successfully assisted 8 consumers enroll in Section 8 or HUD subsidized hi-rises. Because of that, the number of rental subsidies given out was reduced. Further, all consumers were put on the Section 8 waiting list when it opens in the Spring of 2015. Staff assisted consumers with using community resources to assist the consumers with furnishing their apartments.
Bellevue – Bellevue Supportive Housing continued to have a high yearly census of 96.1%. Several consumers have graduated from the program and are currently living independently in the community. One of these consumers used to isolate and is now volunteering at the local library and is on the board of directors. There are currently only 2 consumers that are receiving financial assistance from RCS. Several consumers were able to secure Section 8 housing.
The consumer capacity in this department remained consistent at around 150 consumers (145 actual –a decrease of 13 consumers) As part of the agencies performance outcomes this fiscal period, the RCS payee department saw 99.5% of the enrolled RCS consumers meeting financial requests from service coordination within 2 business days helping expedite consumer requests as quickly as possible (an increase of 1.2%). The payee department will submit request information to QA regarding consumers who receive check requests from treatment personnel; statistics will continue to be collected and compiled quarterly.